Shipping Policy

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This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from US Forklift Parts (“we”, “us”, or “our”) at https://forkliftparts.us.

By placing an order, you agree to the terms outlined below.

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1. Order Processing

• Orders are typically processed within 1–3 business days after payment is received.
• Processing times may be longer for:
  • Special-order or custom parts
  • Drop-shipped items
  • High-volume or backordered products
• Orders are not processed or shipped on weekends or holidays.

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2. Shipping Methods

We ship using a variety of carriers depending on item size, weight, and destination, including:

• UPS
• FedEx
• USPS
• LTL Freight carriers

The shipping method and cost will be displayed at checkout when available.

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3. Shipping Rates

• Shipping rates are calculated at checkout based on:
  • Item weight and dimensions
  • Shipping destination
  • Carrier availability
• Shipping and handling fees are non-refundable, except where required by law.

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4. Freight (LTL) Shipments

Certain large or heavy items may ship via Less-Than-Truckload (LTL) freight.

For freight shipments:

• A commercial address with loading dock or forklift is recommended
• Residential delivery, liftgate service, or appointment delivery may incur additional fees
• The recipient is responsible for ensuring proper unloading capability

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5. Delivery Estimates

• Delivery times are estimates only and are not guaranteed
• Carrier delays, weather, supply chain disruptions, or customs clearance may impact delivery times
• We are not responsible for delays caused by carriers or events outside our control

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6. Risk of Loss

Risk of loss passes to the customer once the shipment is handed over to the carrier, unless otherwise required by law.

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7. Shipping Restrictions

We currently ship within the United States.

We do not ship to:

• P.O. Boxes (for large or freight items)
• International destinations (unless otherwise stated)

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8. Address Accuracy

• Customers are responsible for providing accurate shipping information
• Orders shipped to incorrect addresses provided by the customer may be subject to additional shipping fees
• We are not responsible for lost or delayed shipments due to incorrect address information

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9. Damaged or Lost Shipments

Damaged Shipments

If your order arrives damaged:

• Inspect all shipments upon delivery
• Note any visible damage on the delivery receipt
• Contact us within 5 business days of delivery with photos of the damage and packaging
• Do not install or use damaged items

Failure to report damage within this timeframe may void claims.

Lost Shipments

If a shipment is lost in transit:

• Contact us so we can assist with a carrier investigation
• Resolution timelines depend on the carrier

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10. Refused or Undeliverable Packages

If a shipment is refused or returned as undeliverable:

• Shipping fees are non-refundable
• Return shipping and restocking fees may apply
• Refunds are issued only after the item is returned and inspected

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11. Drop-Ship Orders

Some items ship directly from our suppliers.

• Drop-ship items may ship separately from other items in your order
• Processing and delivery times may vary by supplier

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12. Contact Information

If you have questions about shipping or need assistance with an order:

US Forklift Parts
Email: support@forkliftparts.us
Website: https://forkliftparts.us