Refund Policy

Last updated: {{DATE}}

This Refund Policy explains how refunds are handled for purchases made from US Forklift Parts (“we”, “us”, or “our”).

By placing an order on https://forkliftparts.us, you agree to the terms outlined below.

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1. General Refund Policy

Refunds are issued only in accordance with this policy and, where applicable, our Return Policy.

Refunds are not guaranteed and are subject to eligibility, inspection, and approval.

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2. Refund Eligibility

You may be eligible for a refund if:

• The item meets all return eligibility requirements
• The return has been approved through our Return Merchandise Authorization (RMA) process
• The item is received and passes inspection

Refunds will not be issued for items that do not meet eligibility requirements.

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3. Non-Refundable Items

The following items are non-refundable, except where required by law:

• Special-order or custom-ordered parts
• Electrical or electronic components
• Installed, used, or modified items
• Clearance or final-sale items
• Labor, installation, or service costs
• Shipping and handling fees

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4. Refund Method

• Approved refunds are issued to the original payment method
• Refunds cannot be redirected to a different payment method
• Store credit is not issued unless explicitly agreed to in writing

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5. Refund Processing Time

• Refunds are typically processed within 5–10 business days after approval
• Your bank or payment provider may take additional time to post the refund
• Processing times may vary during high-volume periods

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6. Partial Refunds

Partial refunds may be issued for:

• Items returned with missing packaging or components
• Items showing signs of handling or damage
• Orders subject to restocking fees

Restocking fees of up to 25% may apply.

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7. Incorrect, Damaged, or Defective Items

If you receive an item that is incorrect, damaged, or defective:

• Notify us within 5 business days of delivery
• Provide photos of the item and packaging
• Do not install or use the item

Failure to report issues within this timeframe may void refund eligibility.

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8. Refused or Undeliverable Shipments

If an order is refused or returned as undeliverable:

• Shipping and handling fees are non-refundable
• Return shipping and restocking fees may be deducted from any refund
• Refunds will be issued only after the item is returned and inspected

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9. Chargebacks and Payment Disputes

If a chargeback or payment dispute is initiated:

• We reserve the right to suspend refund processing until the dispute is resolved
• Supporting documentation may be provided to the payment processor
• Abuse of chargebacks may result in account restrictions

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10. Policy Changes

We reserve the right to update this Refund Policy at any time. Changes will be posted with an updated “Last updated” date.

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11. Contact Information

For refund-related questions or assistance, contact us:

US Forklift Parts
Email: support@forkliftparts.us
Website: https://forkliftparts.us